SPECIAL NOTICE:
ALL CUSTOM SHOES ARE REFUNDABLE,THEY CAN BE EXCHANGES/ RETURNS.
Every shoe is lawfully bought at full retail from Nike, Footlocker, JD, END etc, because the artwork is uniquely custom made for you, we take our quality time to process it perfectly.
Read more about Q & A section link below
https://www.kendykickslondon.co.uk/frequently-asked-questions
Each individual item is crafted upon order.Please once production begins, we can not process any cancellation request unless you contact us within 2 hrs after your purchase.
Some types of custom sneakers/products might non-returnable & NON REFUNDABLE (INCLUDING ,FINAL SALE ITEMS ” SALE ITEMS & CUSTOM SHOES, and other items listed as not returnable.
IN ADDITION, IF WE REASONABLY DETERMINE THAT A PURCHASED PRODUCT THAT MIGHT OTHERWISE BE ELIGIBLE FOR RETURN WAS ORDERED THROUGH THE USE OF A ROBOT OR OTHER AUTOMATIC DEVICE OR SOFTWARE, WE RESERVE THE RIGHT, IN OUR SOLE AND ABSOLUTE DISCRETION, TO REFUSE ANY SUCH RETURN, TO REFUSE TO OFFER ANY REFUND, AND/OR TO CHARGE A RESTOCKING FEE.
For all returns, click here to visit our Return Portal. Please enter the email used for your order and follow the instructions on our Return Portal to receive your electronic shipping label and tracking number. The packaging must be intact and the product must be unused with all tags attached. Any footwear returned must be returned with the original box.
PLEASE NOTE THAT RETURNS OR EXCHANGES WITHOUT PROPER DOCUMENTATION, PACKAGING, AND/OR MATERIALS CANNOT BE ACCOMMODATED.
KENDYKICKS reserves the right to charge a restocking fee for returns in violation of these Terms and Conditions, including items returned damaged or missing packaging or documentation, or for items that we reasonably determine were ordered through use of a robot or other automatic device or software.
Any KENDYKICKS product that is delivered defective may be sent back to our store for a full refund or replacement if the product is available. For any factory flaws (i.e. broken strap, torn heel tab or loose stitching after a few wears) please contact the manufacturer directly to open a damaged product claim.
KENDYKICKS does not accept any worn or damaged products as returns. For returns, customers will be granted an online gift card equal to the amount paid for the item(s) returned, minus an $8 shipping fee. Original shipping cost will not be reimbursed. A shipping label will be generated upon request of a return or exchange. The online store credit is not transferable to our brick and mortar KENDYKICKS locations.